Up Next

ki-logo-white
Market-Based Solutions to Vital Economic Issues

SEARCH

ki-logo-white
Market-Based Solutions to Vital Economic Issues
Research
Sep 21, 2020

Logistics Performance, Ratings, and its impact on Customer Purchasing Behavior and Sales in E-commerce Platforms

Abstract

We examine the impact of logistics performance metrics such as delivery time, and customer’s requested delivery speed on logistics service ratings and third-party sellers’ sales on an e-commerce platform.

Note: Research papers posted on SSRN, including any findings, may differ from the final version chosen for publication in academic journals. 


View Working Paper

You may also be interested in: