2024 Grand Challenge

Business Resilience:
Navigating Global Uncertainty and Managing Risk

The Kenan Institute Grand Challenge is a yearlong effort to examine and drive solutions to the most complex issues facing business and the economy today.

Our 2024 Grand Challenge examined organizations' battle to build business resilience in an environment of growing uncertainty and rapid change. Through published insights and commentaries, videos, roundtables, and discussions at our annual Frontiers of Business Conference, our exploration uncovered the many forms that resilience can take and the obstacles that companies must overcome to achieve it.

Take a look back through our 2024 Grand Challenge journey, starting with this video wrapping up the year's activities.

Take a look back through our

2024 Grand Challenge journey

Kenan Institute Executive Director, Paige Ouimet

Letter from the Director

Paige Ouimet

Executive Director, Kenan Institute of Private Enterprise

In response to the increasing frequency of business disruptions in recent years, the Kenan Institute has dedicated its 2024 Grand Challenge to exploring business resilience. In today's business landscape, change isn't just persistent – it's constant.

To derive insights into how businesses can best navigate uncertainty, we brought together diverse perspectives including key research faculty from UNC Kenan-Flagler Business School and a class of five Distinguished Fellows. Throughout the year, we facilitated roundtable discussions and one-on-one conversations with leading business and policy figures, creating a dynamic feedback loop that kept our thought leadership both innovative and relevant.

I know I have learned so much throughout this year speaking with many of these experts, and I wanted to share three of the most salient insights. First, modern enterprises operate in an increasingly complex ecosystem of international markets, global supply chains and intricate business networks. This interconnectedness means that disruptions can ripple through the system with unprecedented speed and impact. In response, firms need to take a system-level approach to resilience.

Second, the abundance of data presents both an opportunity and a challenge for building resilience. While organizations have access to more information than ever before, the key lies not in data collection alone but in its astute interpretation. Leaders must understand their data's limitations, avoid confusing correlation with causation, and consider how competitors might react to the same information.

Finally, building resilience may require a fundamental shift in perspective – viewing change not as a hurdle to overcome but as an avenue for growth and strengthening. While this approach demands resources and creates trade-offs with short-term profits, resilient businesses prove their worth over time.

While this year's Grand Challenge on business resilience did not specifically focus on the impacts of natural disasters, recent events have underscored the vital role that resilient enterprises play in supporting communities during times of crisis. During the response efforts for Hurricane Helene in Western North Carolina and elsewhere, resilient businesses demonstrated their value far beyond their own bottom lines.

Beyond disaster relief, the adaptability of resilient businesses will be essential for helping society to navigate the constant change and disruption that lies ahead. Their ability to thrive through turbulence will drive long-term economic growth and improve societal well-being for all. In an era of assured disruption, cultivating business resilience is not just a competitive advantage – it is a responsibility that benefits the broader community.

This report represents the culmination of our comprehensive yearlong initiative, encompassing our written content, Kenan Insights and commentaries, and our events. The depth and quality of our findings reflect the contributions of experts across academia, industry and policy, alongside the dedication of the Kenan Institute staff. Their collective expertise has enhanced our understanding of business resilience in all its complexity.

As you review our findings, as always, we invite your engagement – your feedback is invaluable to us. Please feel free to contact me or any of my colleagues to share your thoughts and continue this vital conversation.

Contact Me

Participating Faculty

These faculty members from the University of North Carolina at Chapel Hill and beyond helped push the work of the Grand Challenge forward by writing insights and commentaries, presenting at business roundtables or speaking at the Frontiers of Business Conference. Their participation allowed the institute to bring a variety of research to bear on the Grand Challenge topic.

Brenard Bell, Executive Director, UNC Shuford Program in Entrepreneurship

Bernard Bell

Executive Director, UNC Shuford Program in Entrepreneurship

Daniela De la Parra, Assistant Professor of Accounting, UNC Kenan-Flagler Business School

Daniela De la Parra

Assistant Professor of Accounting, UNC Kenan-Flagler Business School

Lisa Graber, Affiliate Assistant Research Professor, Georgetown University, and Visiting Research Professor, Marquette University

Lisa Grabert

Affiliate Assistant Research Professor, Georgetown University, and Visiting Research Professor, Marquette University

Mohammad Hossein Jarrahi, McColl Term Associate Professor, UNC School of Information and Library Science

Mohammad Hossein Jarrahi

McColl Term Associate Professor, UNC School of Information and Library Science

Mark McNeilly, Professor of the Practice of Marketing, UNC Kenan-Flagler Business School

Mark McNeilly

Professor of the Practice of Marketing, UNC Kenan-Flagler Business School

Bradley Staats, Ellison Distinguished Professor of Operations, UNC Kenan-Flagler Business School

Bradley Staats

Ellison Distinguished Professor of Operations, UNC Kenan-Flagler Business School

Sekou Bermiss, Associate Professor of Strategy and Entrepreneurship, UNC Kenan-Flagler Business School

Sekou Bermiss

Associate Professor of Strategy and Entrepreneurship, UNC Kenan-Flagler Business School

Vinayak Deshpande, Mann Family Distinguished Professor of Operations, UNC Kenan-Flagler Business School

Vinayak Deshpande

Mann Family Distinguished Professor of Operations, UNC Kenan-Flagler Business School

David Hofmann, Hugh L. McColl, Jr. Distinguished Professor of Leadership and Organizational Behavior, UNC Kenan-Flagler Business School

David Hofmann

Hugh L. McColl, Jr. Distinguished Professor of Leadership and Organizational Behavior, UNC Kenan-Flagler Business School

Camelia Kuhnen, Director of Research, Kenan Institute of Private Enterprise, and Professor of Finance and Sarah Graham Kenan Distinguished Scholar, UNC Kenan-Flagler Business School

Camelia Kuhnen

Director of Research, Kenan Institute of Private Enterprise, and Professor of Finance and Sarah Graham Kenan Distinguished Scholar, UNC Kenan-Flagler Business School

Paige Ouimet, Executive Director, Kenan Institute of Private Enterprise, and Professor of Finance, UNC Kenan-Flagler Business School

Paige Ouimet

Executive Director, Kenan Institute of Private Enterprise, and Professor of Finance, UNC Kenan-Flagler Business School

Longxiu Tian, Assistant Professor of Marketing, UNC Kenan-Flagler Business School

Longxiu Tian

Assistant Professor of Marketing, UNC Kenan-Flagler Business School

Elaine Buckberg, Senior Fellow, Salata Institute for Climate and Sustainability, Harvard University

Elaine Buckberg

Senior Fellow, Salata Institute for Climate and Sustainability, Harvard University

Mary Margaret Frank, Dean, UNC Kenan-Flagler Business School

Mary Margaret Frank

Dean, UNC Kenan-Flagler Business School

Jeff Hoopes, Professor and Harold Q. Langenderfer Scholar of Accounting and Thomas Willis Lambeth Distinguished Chair in Public Policy, UNC Kenan-Flagler Business School

Jeff Hoopes

Professor and Harold Q. Langenderfer Scholar of Accounting and Thomas Willis Lambeth Distinguished Chair in Public Policy, UNC Kenan-Flagler Business School

Christian Lundblad, Richard Levin Distinguished Professor of Finance, UNC Kenan-Flagler Business School

Christian Lundblad

Richard "Dick" Levin Distinguished Professor of Finance, UNC Kenan-Flagler Business School

Arzu Ozoguz, Clinical Associate Professor of Finance, UNC Kenan-Flagler Business School

Arzu Ozoguz

Clinical Associate Professor of Finance, UNC Kenan-Flagler Business School

Gerald Cohen, Chief Economist, Kenan Institute of Private Enterprise

Gerald Cohen

Chief Economist, Kenan Institute of Private Enterprise

John Gallemore, Associate Professor of Accounting, UNC Kenan-Flagler Business School

John Gallemore

Associate Professor of Accounting, UNC Kenan-Flagler Business School

Yunzhi Hu, Associate Professor of Finance, UNC Kenan-Flagler Business School

Yunzhi Hu

Associate Professor of Finance, UNC Kenan-Flagler Business School

Eric Maribojoc, Professor of the Practice of Finance, UNC Kenan-Flagler Business School

Eric Maribojoc

Professor of the Practice of Finance, UNC Kenan-Flagler Business School

Gill Segal, Associate Professor of Finance, UNC Kenan-Flagler Business School

Gill Segal

Associate Professor of Finance, UNC Kenan-Flagler Business School

Additional Participants

We appreciate the contributions of others from the Kenan Institute, its affiliated centers and additional organizations who lent their expertise throughout the year, particularly at the Frontiers of Business Conference.

DeLisa Alexander, Executive Coach and Board Director, Qlik, Sophos, and Synechron

DeLisa Alexander

Executive Coach and Board Director, Qlik, Sophos, and Synechron

Senator David W. Craven Jr., North Carolina General Assembly

Senator David W. Craven Jr.

North Carolina General Assembly

Zoey Kernodle, Director, Center for the Business of Health, UNC Kenan-Flagler Business School

Zoey Kernodle

Director, Center for the Business of Health, UNC Kenan-Flagler Business School

Kevin McGahren, President and General Manager, Greyston Bakery

Kevin McGahren

President and General Manager, Greyston Bakery

Lee H. Roberts, Chancellor, UNC-Chapel Hill

Lee H. Roberts

Chancellor, UNC-Chapel Hill

Derek Thompson, Staff Writer, The Atlantic

Derek Thompson

Staff Writer, The Atlantic

Martin Vilsøe, Chief Executive Officer, Implement Consulting Group US

Martin Vilsøe

Chief Executive Officer, Implement Consulting Group US

Joshua Barrett, Associate Director of Research, Center for the Business of Health, UNC Kenan-Flagler Business School

Joshua Barrett

Associate Director of Research, Center for the Business of Health, UNC Kenan-Flagler Business School

Darlene Deberry, Economic Development Manager, NCGrowth

Darlene Deberry

Economic Development Manager, NCGrowth

Kevin Lavender, Executive Vice President, Head of Commercial Banking, Fifth Third Bank

Kevin Lavender

Executive Vice President, Head of Commercial Banking, Fifth Third Bank

Heather Miller, Vice President, Digital Transformation, Smurfit Westrock

Heather Miller

Vice President, Digital Transformation, Smurfit Westrock

Representative Stephen M. Ross, North Carolina General Assembly

Representative Stephen M. Ross

North Carolina General Assembly

William Toole, Deputy, North Carolina Department of the Secretary of State

William Toole

Deputy, North Carolina Department of the Secretary of State

Adam Brown, Founder, ABIG Health

Adam Brown

Founder, ABIG Health

Kristen Fanarakis, Associate Director, Small Business Policy, Entrepreneurship & Innovation, Milken Institute

Kristen Fanarakis

Associate Director, Small Business Policy, Entrepreneurship & Innovation, Milken Institute

Jonathan Lee, Community Health Hospital Fellow, Project Horseshoe Farm

Jonathan Lee

Community Health Hospital Fellow, Project Horseshoe Farm

Frances Nahas, Chief Strategy and Administrative Officer, RedSail Technologies

Frances Nahas

Chief Strategy and Administrative Officer, RedSail Technologies

Tammy Samuels, Associate Dean of Talent and Administration, UNC Kenan-Flagler Business School

Tammy Samuels

Associate Dean of Talent and Administration, UNC Kenan-Flagler Business School

Jessamyn Tracy, Program Liaison to the National Center for American Indian Enterprise Development, NCGrowth

Jessamyn Tracy

Program Liaison to the National Center for American Indian Enterprise Development, NCGrowth

Brooke Capps-Yaroni, Director of External Affairs, Kenan Institute of Private Enterprise

Brooke Capps-Yaroni

Vice President, Digital Content & Brand Experience, Moody's Corporation

Léa Dulin Grandbois, Vice President of Risk, Albemarle Corp.

Léa Dulin Grandbois

Vice President of Risk, Albemarle Corp.

Steve Malik, Chairman and Owner, NC Courage

Steve Malik

Chairman and Owner, NC Courage

The Honorable Sarah Bloom Raskin, Partner, Kaya Partners; Colin W. Brown Distinguished Professor of the Practice of Law, Duke University, Former Deputy Secretary, US Department of the Treasury

The Honorable Sarah Bloom Raskin

Partner, Kaya Partners; Colin W. Brown Distinguished Professor of the Practice of Law, Duke University; Former Deputy Secretary, US Department of the Treasury

Kristin Sjoholm, Managing Director, FTI Consulting

Kristin Sjoholm

Managing Director, FTI Consulting

Bruce Van Sau, Chairman and CEO, Citizens Financial Group

Bruce Van Saun

Chairman and CEO, Citizens Financial Group

Building High-Reliability Organizations

HIGHLIGHT

Building High-Reliability Organizations

The first roundtable, led by Kathleen M. Sutcliffe from Johns Hopkins Carey Business School, offered insights into high-reliability organizations and how businesses can adopt their practices to sustain high performance amid change. Discussions centered on structuring processes for adaptability and supporting rapid decision-making under volatile conditions.

Business Risk Assessment

HIGHLIGHT

Business Risk Assessment

We explored how companies can improve their understanding and identification of potential risks, and what strategic adjustments are necessary to enhance organizational resilience. The session emphasized identifying potential risks, and participants were encouraged to think about the strategic adjustments necessary to enhance organizational resilience and adaptability.

Supply Chain Resilience

HIGHLIGHT

Supply Chain Resilience

In our final session, we discussed the evolving risks in global supply chains due to geopolitical, economic and technological changes and vulnerabilities. Participants shared the real-world trade-offs that were being made as they balanced flexibility with operational efficiency and advocated internally for the resources that were needed to adequately prepare for disruptions in their operations.


Participating Companies

Our dynamic conversations would not have been possible without the invaluable contributions of business leaders from the following organizations:

Looking Ahead to 2025

We invite you to be a part of our continued journey. For more information about joining next year's roundtable series, please reach out to
Shannon Chen at shannon_chen@kenan-flagler.unc.edu.

Appointed on an annual basis, the Distinguished Fellows work to support the Kenan Institute's exploration of its Grand Challenge theme. As part of the institute's look at the challenges of creating business resilience in 2024, they have produced papers on topics stemming from their interests and research. We hope you'll take time to read this collection of insights produced by our global scholars. The Distinguished Fellows program is supported by a generous gift from Bruce and Katie Van Saun.

Distinguished Fellows

Enhancing the Resilience of Venture Capital

Enhancing the Resilience of Venture Capital

Key Takeaways Read Paper
Josh Lerner, Jacob H. Schiff Professor of Investment Banking, Harvard Business School

Josh Lerner

Jacob H. Schiff Professor of Investment Banking, Harvard Business School

Resilience: Adversity's Antidote

Resilience: Adversity's Antidote

Key Takeaways Read Paper
Kathleen M. Sutcliffe, Bloomberg Distinguished Professor, Johns Hopkins University

Kathleen M. Sutcliffe

Bloomberg Distinguished Professor, Johns Hopkins University

Operational Resilience in the Post-Pandemic World

Operational Resilience in the Post-Pandemic World

Key Takeaways Read Paper
Jay Swaminathan, GlaxoSmithKline Distinguished Professor of Operations, UNC Kenan-Flagler Business School

Jayashankar M. Swaminathan

GlaxoSmithKline Distinguished Professor of Operations, UNC Kenan-Flagler Business School

Navigating Marketplace Threats: An Analysis of Resilience Strategies from The CMO Survey

Navigating Marketplace Threats: An Analysis of Resilience Strategies from The CMO Survey

Key Takeaways Read Paper
Christine Moorman, T. Austin Finch, Sr. Professor of Business Administration, Duke University Fuqua School of Business

Christine Moorman

T. Austin Finch, Sr. Professor of Business Administration, Duke University Fuqua School of Business

Expertise, Artificial Intelligence and the Work of the Future

Expertise, Artificial Intelligence and the Work of the Future

Key Takeaways Read Story
Carlin Rosengarten, Technical Business Writer, Kenan Institute of Private Enterprise

David Autor

Daniel (1972) and Gail Rubinfeld Professor and Margaret MacVicar Faculty Fellow, MIT

2024 Frontiers of Business Conference

The Frontiers of Business: Building Business Resilience conference convened more than 240 business practitioners, researchers and policy leaders to explore how organizations can develop the agility and adaptability to make themselves more resilient in uncertain times.

The Frontiers of Business Conference - Highlights

The 2024 Frontiers of Business Conference was sponsored by

Save the Date

2025 Frontiers of Business Conference

October 9, 2025 • The Carolina Inn, Chapel Hill, NC

Sign up for conference updates

Watch for the Announcement of Our 2025 Grand Challenge Theme in January!