We undertake an empirical study of the impact of delay announcements on callers' abandonment behavior and the performance of a call center with two priority classes. A Cox regression analysis reveals that in this call center, callers' abandonment behavior is affected by the announcement messages heard.
As governments try to keep up with broadening economies and address new areas, such as climate change, data protection and artificial intelligence, the regulatory pace is increasing. This expansion creates new costs and requires increased business resiliency.
Policy impact studies often suffer from endogeneity problems. Consider the case of the ECB Securities Markets Programme: If Eurosystem interventions were triggered by sudden and strong price deteriorations, looking at daily price changes may bias downwards the correlation between yields and the amounts of bonds purchased.
The hypercompetitive aspects of modern business environments have drawn organizational attention toward agility as a strategic capability. Information technologies are expected to be an important competency in the development of organizational agility.
Our country's cities, towns and rural communities hold the key to understanding current and forecasted national trends – but for far too long, our nation’s microeconomic data has been lacking. The American Growth Project is here to help.
We consider the problem of minimizing daily expected resource usage and overtime costs across multiple parallel resources such as anesthesiologists and operating rooms, which are used to conduct a variety of surgical procedures at large multispecialty hospitals. To address this problem, we develop a two-stage, mixed-integer stochastic dynamic programming model with recourse.
Institute Research Fellow Christian Lundblad discussed the morning's employment report, factors the Federal Reserve is considering before possibly cutting interest rates at its next meeting, and the vital role that government economic data plays.
How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can increase their service time, up to a point, in order to complete work more quickly.
The Great Recession of 2008 came with a counterintuitive twist – the unprecedented growth of minority-owned small businesses in the U.S. But although the data shows that the representation of minority firms in the small business ecosystem increased from 2007 to 2012 while the percentage of white-owned firms decreased, the larger question is whether those minority firms also made headway toward achieving equity or parity with white-owned businesses.
McNamee is the author of the New York Times best-selling book, “Zucked: Waking Up to the Facebook Catastrophe,” which chronicles his early mentorship of Mark Zuckerberg and other tech leaders, and his subsequent realization that the Facebook platform and its legitimate advertising tools were being manipulated by “bad actors.”
Kenan Institute Executive Director Greg Brown and University of Chicago Booth School of Business Professor Steve Kaplan have co-authored a new white paper assembling the most current, comprehensive performance data on U.S. private equity buyout funds available. Contrary to some recent articles, this research shows U.S. buyouts have consistently outperformed public markets in the post-crisis era.
The selection of novel ideas is vital to the development of truly innovative products. Firms often turn to idea crowdsourcing challenges, in which both ideators and the seeker firms participate in the idea selection process. Yet prior research cautions that ideators and seeker firms may not select novel ideas. To address the links between idea novelty and selection, this study proposes a bi-faceted notion of idea novelty and probes the role of task structure.
This paper studies the investment decisions and price impact of non-resident foreigners in the Paris housing market, employing unique micro-level transaction data over the period 1992–2016. We find that these “out-of-country” buyers generally purchase relatively small but high-quality properties in desirable neighborhoods and in areas with high ratios of compatriots.
Marketers create social media, in the form of firm-generated content (FGC), to ignite interest in new products such as movies; in turn, there is a clear need to understand whether and how FGC influences demand. With a descriptive study, the authors investigate two potential mechanisms by which FGC may drive box office revenues.
Brand naming challenges are more complex in logographic languages (e.g., Chinese), compared with phonographic languages (e.g., English) because the former languages feature looser correspondence between sound and meaning.
Maryann Feldman, director of CREATE Prosperity, discussed her work on building an entrepreneurial startup database with data from across North Carolina at the NC Entrepreneurial Ecosystem Summit on Monday in Raleigh.
We consider the anesthesiologist staff planning problem for operating services departments in large multi-specialty hospitals. In this problem, the planner makes monthly and daily decisions to minimize total costs.
We examine when anomaly returns occur. We use a powerful database that contains the precise date on which accounting information is first made public. Despite recent findings to the contrary, once timing is considered, anomalies exist in the data.
American Growth Project models project that all 150 of the top Extended Metropolitan Areas will see slower growth in 2024 than they did last year and that 56 of them will contract. See what else the data tell us.
Join Chief Economist Gerald Cohen for the institute’s monthly virtual briefing at 9 a.m. EST this Friday, March 8, to discuss the morning's employment report and the latest economic data.