Edward Bernstein Distinguished Professor of Economics and Professor of Finance, Faculty Director of Rethinc. Labs
Associate Professor of Strategy and Entrepreneurship, UNC Kenan-Flagler Business School; Sustainability Distinguished Fellow and Faculty Director, Ackerman Center for Excellence in Sustainability and 2022 Kenan Institute Distinguished Fellow
Michael W. Haley Distinguished Professor of Accounting and Area Chair of Accounting, UNC Kenan-Flagler Business School
David E. Hoffman Distinguished Professor of Accounting, Faculty Director for UNC Tax Center
Professor of Accounting, The Wharton School at the University of Pennsylvania
Sarah Graham Kenan Scholar, Associate Professor of Organizational Behavior, UNC Kenan-Flagler Business School
Assistant Professor of Management and Organizations, Duke Fuqua School of Business, and 2023 Kenan Institute Distinguished Fellow
As of 2019, salary history bans were enacted by 17 states and Puerto Rico with the stated purpose of reducing the gender pay gap. We argue that salary history bans may negatively affect wages as employers lose an informative signal of worker productivity. We empirically evaluate these laws using a large panel dataset of disaggregated wages covering all public-sector employees in 36 states and find, on average, that salary history bans lead to a 3% decrease in new-hire wages.
Designing modern call centers requires an understanding of callers’ patience and abandonment behavior. Using a Cox regression analysis, we show that callers’ abandonment behavior may differ based on their contact history, and changes across their different contacts.
To increase revenue or improve customer service, companies are increasingly personalizing their product or service offerings based on their customers' history of interactions. In this paper, we show how call centers can improve customer service by implementing personalized priority policies.
The slope carry takes a long (short) position in the long-term bonds of countries with steeper (flatter) yield curves. The traditional carry takes a long (short) position in countries with high (low) short-term rates. We document that: (i) the slope carry return is slightly negative (strongly positive) in the pre (post) 2008 period, whereas it is concealed over longer samples; (ii) the traditional carry return is lower post-2008; and (iii) expected global growth and inflation declined post-2008.
One of the long-standing damages of institutional racism in the United States has been a bleak economic outlook for African Americans. In this Kenan Insight, we ask whether today’s activism might prove to be a defining moment in turning the tide for Black economic futures, and if so, who will play the key roles in creating lasting change.
This workshop, hosted on Friday, Feb. 7, provided students the opportunity to learn from a panel of UNC Kenan-Flagler Business School faculty and students who are currently engaged in business research. The panel included Brad Hendricks, Paige Ouimet, Sreedhari Desai, Angelica Leigh, Ian Kenny and was moderated by Sarah Kenyon, research associate at the Kenan Institute of Private Enterprise.
Many people dream of starting their own business. But before they can make their dream a reality, one of the first and most important decisions they must make is whether to go it alone or partner with someone they may, or may not, already know. Which approach is better?
We update an August 2023 piece in which we explain why manufacturing remains essential for economic growth and how manufacturing in the US today incorporates both regional shifts and “stickiness” in traditional strongholds.