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Kenan Institute 2024 Grand Challenge: Business Resilience
Research • Insight • Growth
Research
Dec 30, 2020

The Microstructure of Work: Understanding Productivity Benefits and Costs of Interruptions

Abstract

We examine the impact of four classes of workplace interruptions on short-term (working hours) and long-term (across-shifts) worker performance in an agribusiness setting. The interruptions are organized in a two-by-two framework where they result (or do not result) in a physical task requirement and lead to a varying degree of attention shift from the primary task.

Note: Research papers posted on SSRN, including any findings, may differ from the final version chosen for publication in academic journals. 


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