Research – Frank Hawkins Kenan Institute of Private Enterprise

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Market-Based Solutions to Vital Economic Issues

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Kenan Institute 2023 Grand Challenge: Workforce Disrupted
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Market-Based Solutions to Vital Economic Issues

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Seyed Emadi, Sarah Graham Kenan Scholar and Assistant Professor of Operations, UNC Kenan-Flagler Business School

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Personalized Priority Policies in Call Centers Using Past Customer Interaction Information

  • Article
  • Working Paper