Orientation weekend provided the Class of 2023 a comprehensive overview of both the Kenan Scholars program and the Kenan Institute of Private Enterprise.
The 2021 report explores the following: Initially, we explore the state of startups, small businesses and investments after a year – and global pandemic – have passed. Then we dive into one of the hottest areas today: health innovation. We highlight trends related to COVID-19, as well as other relevant topics, such as how AI and machine learning are impacting innovations in health. After that deep dive, we zoom out to explore broader trends related to investment structures, the impact of economic recovery funds distributed by the government, and other capital formation specific to entrepreneurs and small businesses.
Operational systems increasingly rely upon specialized experts who can provide high-quality service. However, these experts, by definition, only address one part of an overall problem and so individuals are needed to coordinate the overall service provision. In many services, this coordination responsibility may be shared across multiple parties serving in the role of a gatekeeper.
In many service operations, customers have repeated interactions with service providers. This creates two important questions for service design. First, how important is it to maintain the continuity of service for individuals? Second, since maintaining continuity is costly and, at times, operationally impractical for both the organization (due to potentially lower utilization) and providers (due to high effort required), should certain customer types, such as those with complex needs, be prioritized for continuity?
Unions seem to be popping up everywhere these days. In fact, the National Labor Relations Board reported that requests for union elections during the last nine months are up 58% over the prior fiscal year. This trend has received significant coverage in the media, with particular interest in successful organization efforts at Amazon, Starbucks and Apple.
Last month our home state of North Carolina was named “America’s Top State for Business” by CNBC (see the full ranking here). It wasn’t long after when some commentators pointed out that Oxfam had recently ranked N.C. as the worst state for workers. The extreme juxtaposition of rankings made me wonder if this was a coincidence or if there are systematic factors that make states good for businesses and bad for workers. Perhaps “right-to-work” laws, lax worker protection regulation or regional wage differences attract businesses looking to take advantage of areas with weak labor bargaining power. This in turn leads to business growth and thus job migration to states that are less desirable for individual workers. At the end of the day, economic planning should have the best interest of residents in mind when crafting business policy, so it seems worth unpacking what drives the rankings.
UNC-Chapel Hill professor and Kenan Institute expert Iheoma U. Iruka took part in a roundtable discussion on the "childcare cliff" on PBS NC’s “State Lines” July 5. The episode is available online.
Director of the Digital Enterprise & Innovation Laboratory, Kenan Institute of Private Enterprise